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Africa Courier Express - MyAfricanStartUp 100


Africa Courier Express
Logistic transport

ACE is an African start-up, delivering world-class logistics solutions to both businesses and consumers. Founded in 2013, Africa Courier Express (ACE) is currently in 5 cities in Nigeria and expanding rapidly. ACE’s technology-enabled logistics solutions, anchored by a customer service team and dedicated riders, create a seamless customer experience for both retailers and customers.

My African Startup
Maturity Level / Status Progress : Growth
Year of creation : 2013 / Turnover (USD) : / Turnover (USD) in 3 years :
Desired capital (USD) in 2017 :
Founder : Ercin Eksin, Tunde Kehinde / info@ace.ng / www.ace.ng

Principle and genesis of the offer

Ercin Eksin and Tunde Kehinde noticed that delivery systems were very often not efficient in Africa. They have decided to use their knowledge - Mr Eksin has MBA from the University of Chicago-Booth and Mr Kehinde holds a degree in Finance from Howard University and an MBA from Harvard Business School – to solve this problem. They founded ACE in 2013 in Lagos thanks to investors such as Africa Angels Network, Interswitch and Savannah Fund (the three of them invested $3m in total). They wanted ACE to become the preferred partner for anyone looking to connect goods with people across Africa. They partnered with major e-Commerce retailers to offer affordable and reliable movement of consumer packages across Africa. Now, ACE has become Nigeria’s biggest logistics company for consumer products. ACE delivers packages of all shapes and sizes – from small items (lipstick) to gift coupons, foodstuff and large items (fridges). ACE has offices in 5 cities of Nigeria: Lagos, Abuja, Port Harcourt, Ibadan and Abeokuta. Hundreds of merchants ship daily their parcels and packages by leveraging ACE’s Pay-on-Delivery, tracking and business intelligence services.

Customer Care

The companies only must register on the website to be then able to enjoy of ACE’s deliveries. The licensed drivers make shipping super easy by picking up packages from the place of the business, with guaranteed next-day delivery to the customer. Alternatively, the companies can walk into their neighbourhood ACE center, where their package will be processed for delivery. If the customer is unavailable on delivery day, the drivers will reschedule the delivery as early as the next working day or the next available date convenient for the customer.
ACE drivers offer both cash-on-delivery and point-of-sale (PoS) payment options, so the retailers have solid warranties.

What is an innovation

ACE’s concept is innovative: it provides technology-enabled logistics services supported by excellent customer service to enable efficient commerce in Africa. In addition, ACE offers the most competitive and affordable prices without any lack in delivery quality. It is more reliable and secure than other regular delivery systems: the licensed and insured riders treat each package with utmost care and constantly deliver with safety in mind. There is a 100% successful delivery target that ensures that items are never lost or stolen.
It is also innovative because it is faster: ACE guarantees a next-day delivery within Lagos and across the country within 72 hours. ACE’s state-of-the-art technology infrastructure also allows for multiple rescheduling opportunities to suit the customer’s needs. The operations are supported by real-time web and mobile tracking tools.